Copyright © 2015 The Stoat, All Rights Reserved.

Returns and Refunds Policy


Thank you for shopping at The Stoat.


If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good. A new product may be exchanged for another product or returned for a refund.


To be eligible for a return, please make sure that:

The product was recieved 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.
The product is in its original packaging- The product isn't used or damaged- You have the receipt or proof of purchase- You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

By email: info@the-stoat.com

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:


Calle Alcalá 100, Bajo Derecha. Madrid, 28009


Shipping charges


Shipping charges incurred in connection with the return of a product are refundable.


Damaged items


If you received a damaged product, please notify us immediately for assistance.


Sale items


Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Right of withdrawal

 

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.

To exercise the right of withdrawal, you must inform us (on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

Effects of withdrawal

 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, at the address provided at the bottom of this document, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Contact


If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@the-stoat.com